Legislation in NSW requires any customer placing a same-day delivery order for alcohol to verify they are 18 or over. Under these regulations, if asked to present a valid ID at the doorstep, the customer must agree to do so.

This is an additional measure introduced by the NSW Government to help prevent minors from purchasing alcohol online.

If you have a BWS account, please click here to verify your ID with accredited identity verification providers. You will need to provide either a physical ID (driver's licence, passport or NSW Photo Card) or digital ID via your bank (currently CommBank is available with more providers coming soon). The identity verification provider will ask for your permission to share your full name and date of birth with BWS in order to complete your verification.

To use ConnectID to verify your age, your digital identification on your banking app (currently only Commbank) needs to have been completed in the last five years. If this hasn't been completed or was over five years ago you'll need to update this before ConnectID can be used at BWS to verify your ID.

BWS uses two service providers accredited by the Australian Government to verify your ID. IDVerse for physical ID and ConnectID for digital identification. In order for service providers to be approved and accredited, they need to meet very strict requirements. To read more on those requirements, please see the Trusted Digital Identity Framework (TDIF)..

If you are logged in to your BWS account and choose to proceed with digital ID verification, you will only need to verify your ID once. Don’t have an account? Why not create your BWS account HERE now?

You will need one of the following identification documents in order to complete your ID verification:

Physical ID:

Digital Verification:

IDs that are expired or cancelled will not be accepted.

Please ensure the name on your ID matches the one on your profile.

After uploading your ID for online verification, the page will reload to show whether your verification was a ‘Success’, ‘Fail’ or if you will need to ‘Update And Continue’.

If you are an account holder, this verification will be added to your contact details page on your BWS account and you won’t need to repeat the process again.

No, only the person who requested the same-day delivery can digitally verify their ID.

If your verification attempt fails you will be notified by BWS. You will have the option to retry your online ID verification.

NSW Digital Driver’s Licence via the Service NSW app

Australian / International Drivers Licences

Australian / International (visa no more than 2 years old) Passport

Australian/State issued Photo ID Cards such as the NSW Photo Cards.

Every time you receive a delivery of alcohol you will be required to verify your ID with the delivery person. By law, they are required to capture your Name, ID type and date of birth before handing the delivery over to you.

No, delivery drivers can accept multiple forms of acceptable ID to confirm all recipients are over 18 years of age. This includes Drivers Licence, Passport and NSW Photo Cards.

At present, nothing - if you have an account with BWS, no changes will need to be made and you can continue to have same-day delivery as customers with an account only need to be verified once. Don’t have an account? Join HERE so you will only have to verify once.

If we are required by law to update that information in due course, we will let you know.

Ensure the photo of your ID clearly includes your first name, middle name, last name, date of birth, licence number and card number.

If your verification is still not working, please try another form of ID or contact our customer service team on 1300 138 297. Alternatively, use a physical ID to verify you are 18 or over when the delivery arrives.

If you choose to proceed with online ID verification, customers with a BWS account will only need to do this once. To receive your alcohol delivery you will still be required to verify your ID with the delivery person.

Yes. Anyone who requests same-day delivery of alcohol can digitally verify their ID before ordering. This includes if you are ordering for a business.

If the name on your BWS account doesn’t match the name on your ID, you will be required to confirm an update on your BWS account so it matches your verified ID.

No, you will need to turn off ad blocking on your browser or smartphone.

For troubleshooting purposes, IDVerse holds your name and date of birth information for 24 hours. This data will only be shared with BWS if you consent to them doing so. Following this, IDVerse will delete your data and it will be stored in your BWS account for legislative purposes.

ConnectID will not retain any of your personal information.

https://bws.com.au/contact

In line with NSW legislation, we are required to work with identity service providers who have been accredited under the Federal Trusted Digital Identity Framework. For further detail about which entities are accredited under the “TDIF”, please see here.