Frequently Asked Questions (Same Day Delivery in NSW) | Same Day Alcohol Delivery in NSW, Australia: BWS
NSW Same Day Delivery Frequently Asked Questions

So what’s changing?

From July 1st 2021 Same Day Deliveries in NSW will require by law written instructions by the licensee to the delivery person detailing the adult who has been specified or nominated to receive the delivery.

We will only deliver alcohol to the adult in the written instructions received and verify the recipient’s age is over 18 years of age.

This means that if you are placing a Same Day Delivery with us then we ask that you read the options in the checkout online carefully as they have changed.

To read more on this new legislation taking place on July 1st 2021 please head to the NSW Liquor & Gaming website.

Q: If ID needs to be checked, what about COVID?

A: We have been practicing Contactless ID checks as of March last year, and will continue to do so.

Q: Is this the law?

A: Yes, this is a legislative change to the NSW Liquor Act.

Q: If it's delivered to a hotel and usually left at reception, can this still be done?

A: It can be left with reception, as long as you have listed the receptionist's name as the nominated person to accept the delivery.

Q: If I am delivering to someone in hotel quarantine, how do I know who to list?

A: You will need to identify the name of the receptionist/concierge who will be accepting the order.

Q: Why is this being done?

A: This is a legislative change to Liquor & Gaming NSW to help reduce the risk of minors or intoxicated people using same day alcohol delivery providers and make regulatory obligations similar to takeaway alcohol businesses such as bottle shops.

Q: Can you list more than one nominated person?

A: No.

Q: Can customers update the nominated person?

A: Yes, however you will need to contact us to do so.